Order Questions

We appreciate you and your order so much! We have listed several common order questions below. Should you need any assistance, please let us know as soon as possible at basha@madcapmarilyns.com.

Online Confirmation:

  • Once your order is placed, you will receive an order number and confirmation details via email and/or text message.
  • If you do not receive a confirmation email, please check your junk folder.
  • If you are unsure if your order was placed, feel free to reach out to us at basha@madcapmarilyns.com.

Frequently Asked Questions About Orders:

I forgot to enter my coupon code or gift card. 

  • Once an order is placed, a coupon code or gift card is no longer able to be added. An order will not be cancelled to add this code.
  • You may use your coupon code or gift card on your next order (if still valid).
  • If you visit our store location, you must have your physical gift card or coupon code present to apply it to your order. We cannot look up gift cards or discount codes for you. 

Can I cancel my order? 

  •  On our online website, multiple steps must be confirmed before checking out. Therefore, we will not cancel any orders placed online. You may return your items (if eligible) for store credit. 
  • If your order was already processed in our store, we are unable to cancel - as this is an immediate transaction. 
  • If your order is a special order or preorder item, we are unable to cancel and will not issue a refund. 

How do I alter my order?

  • If you need to make any changes to your order once placed or shipped, please contact us as soon as possible at basha@madcapmarilyns.com
  • We are generally unable to make changes, but we will do our very best to assist you. There is no guarantee that we can make changes or alter your shipping address once your order has been placed or processed.
  • However, we will always review your order to determine how we can best assist you. 

Why is my order delayed or cancelled?

  • A delay can happen from: 
    • Pre-sales or pre-orders for collections that have not arrived yet
    • Pending payment or issues with your payment 
    • In high demand times, your order could be delayed by 5-7 days while the warehouse works to fulfill all orders. We appreciate your patience!

I used a third party payment platform and am having issues:

  • Please contact us if you are having any issues with third party payment platforms and we will do our best to assist you. 
  • We cannot assist in the following:
    • If you are not approved to use Sezzle, Afterpay, ShopPay, or PayPal 
    • If you do not have an actual bank card to link to your third party payment provider - reusable and reloadable cards cannot be added, a card linked to an actual bank account is the only acceptable card 
    • If a payment was sent to the wrong website or username - please contact your bank to file a dispute
    • If someone has stolen your information - our website and payment platforms are secure and legitimate - we recommend contacting your bank and your local police department for a report