Returns

RETURNS:

We would be happy to review your order to determine if your order or items are eligible for return.

If you would like to discuss initiating a return, please contact us with the following information via email at basha@madcapmarilyns.com.

  • Name
  • Contact information
  • Order number
  • Reason for return
  • Delivery date from your tracking number 


How long do I have to return items?

  • Items purchased in store are non-returnable and non-refundable. No exceptions. 

  • Items purchased online must be returned within 14 days of the delivery date. 

 

How do I know if I can return my items?

  • For online purchases, please email us immediately at basha@madcapmarilyns.com. All orders purchased online must be approved to return before returning.

  • Once deemed eligible for return, we will provide you with a return authorization (RA) number and the correct return address. Your RA number must be marked clearly on your return package for it to be processed correctly. 

 

How do I return my items? 

  • Customers are responsible for return shipping costs to Madcap Marilyns at 1093 First Avenue, Rochelle, GA 31079. 

What do I need to know about returning the shipment?

  • We advise utilizing a carrier that provides tracking for your return shipment. Any orders lost in transit, damaged, or missing pieces will be the customer’s responsibility and must be handled with their choice of carrier. We are NOT responsible. 

 

Will you let me know when you receive my return? 

  • We recommend checking the tracking on your return to determine when it has been delivered. You are more than welcome to contact us to confirm the receipt of the items. 

  • Once we receive your order, please allow 5 business days for our returns team to inspect and issue a refund. A refund will be issued via store credit/gift card – no exceptions, no cash or credit card refunds. 


How much of a return credit will I receive? 

  • Please be aware that the original shipping cost paid is not included in your refund, due to the item needing proper postage to arrive to you.

  • You will only be refunded for the total cost of the item itself + applicable tax.
     
  • If any discount codes were used in the process of ordering, your return will have those listed and you will only receive the discounted amount of the item + applicable taxes. 

 

RETURN REQUIREMENTS: 

All items must be in new and unused condition. We do require the items to be in the original packaging and tags intact. 

We will not accept returns with use or damage. Items must not have:

  • odors or stains from smoke, pets, deodorant, chemicals, or detergents
  • any additional stains or odors that would take away from the new quality of the product
  • any wear and tear or stretch indicating that the item has been used, worn, washed, or around odors that could damage the new item 

These returns will be refused and you will be responsible for return shipping. 



CONDITIONS:

  • We reserve the right to refuse any and all returns at our sole discretion. If your item or items are refused, you will be responsible for return shipping or pickup up the items from our store.

  • If you decide that you do not want to pay the shipping cost provided or locally pickup, please select a local organization in our area (within 30 miles) for us to donate the items to on your behalf.

  • You will not receive a refund and all future return requests will be declined for non-compliance to our return policy. 



What can be returned?

Please note, we are unable to accept the following items for return. This is not an extensive list and we reserve the right to refuse the return of any item on our site.

Items not accepted for return:

  • Gift Certificates
  • Sale Items – 25% off or more items, final sale, specific live sales, etc. 
  • Bathing suits, bikinis, leotards, body suits, workout apparel (including leggings), any line of intimates: lingerie or bralettes
  • Purses, phone cases, wallets
  • Hats, beanies, headbands
  • Jewelry
  • Shoes
  • Holiday themed items
  • T-shirts and graphic tees 
  • Custom items, special orders, preorders 
  • Home decor or household goods 

For the items listed, we recommend reaching out to basha@madcapmarilyns.com before purchasing for additional information on size, measurements, or details regarding the product(s) you are interested in purchasing. 

EXCHANGES:

At this time, exchanges are at the sole discretion of the returns team. This is due to limited quantities and in-store purchases not allowing the guarantee of your size upon return. It is best to initiate a return request and return your item for credit, then, purchase the correct size needed - if still in stock. Otherwise, you may use your store credit for any other item(s) in our store.

DEFECTIVE ITEMS: 

  • We ask that you inspect your items immediately and contact us within three days of delivery receipt to report any issue with the product(s) received. 
  • If you believe you have a defective product, please provide photos of the defective piece(s) to basha@madcapmarilyns.com with your order number. 
  • All items sold in store are sold as is. Please be sure to inspect your item(s) before leaving our store. 

 

DAMAGED ITEMS: 

  • Please see our shipping policy for more information. 

 

REFUSED OR UNDELIVERABLE ITEMS:

  • Please see our shipping policy for more information.